FAQS

Will my hair shed?

We would like to establish trust with our Queens, therefore honestly is the forefront of our brand. Yes ALL hair sheds BUT our hair does NOT excessively shed with proper care, sealing the weft and/or not cutting them.

Can I apply heat to my hair?

Yes you can! Be cautious not to apply heat too often, this is Virgin hair and will react the same way your natural hair does when it encounters too much heat.

What happens if I open a Charge back?

– As of May 6, 2019 any customer who opens a chargeback will be charged a $50 chargeback fee. All chargebacks will be disputed with our merchant processor and our bank. You will no longer be able to purchase from our company. You will be turned over to our bank’s fraud protection department for further investigation.

My hair is dry what should I do?

If your hair is colored, simply deep condition the hair using heat and our recommended masque for a hour or two longer than you normally would.

If your hair is not colored, dryness could be a sign of using the wrong products, or that it’s time for a wash and deep condition treatment.

Please use a heat protective product whenever you apply heat to your hair.

-Hair can be colored but remember it will no longer be virgin and will need extra care to retain it’s luster and shine.

-This hair is an investment, treat it as such and it can last you two or more years.

– Curly hair will tangle a little just apply a little moisture and gently detangle and EVERY hair sheds even the ones growing from your scalp, however the shedding is VERY minimal. To prevent shedding simply seal wefts or refrain from cutting during installation.